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  Top » Catalog » Shipping & Returns

Shipping & Returns Shipping & Returns
 

Wholesale Story Shipping and Return

 

Shipping

The site WHOLESALESTORY.COM, is constantly striving to serve the customers with the best quality customer service. The employees of WHOLESALESTORY.COM constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, we at WHOLESALESTORY.COM will try to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.

Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays for UPS. All orders received before 1PM, will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the following business day. Weekend orders will be shipped out on the following business day. If there is an urgent matter with shipping, please email or call us as soon as possible to notify us. Once the shipment is complete it is very difficult to make changes and there might also be extra charge added.

 

TIME IN TRANSIT / UPS.COM

 

Returns

All sales are final. If you are not satisfied with your purchase please return the item within 3 business days of the delivered date. There will be up to a 20% restocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped. 

 

All refunds are STORE CREDIT ONLY. No Exceptions.

NOTE:

1. You must request an RMA (return merchandise authorization) number within 2 business days of receipt before making a return: To request an RMA number please fill out the form completely and email it to us info@wholesalestory.com. You can download the RMA form here. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.

2. Please note: For a return to be accepted for store credit, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.

3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as up to a 20% restocking fee.

 

When returning the items please return by USPS only, (SHIPPING FEE FOR RETURN ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS) pack all items in one package box and have the following items inside the return box:

Please have all items in the original packaging

Please print out copy of the RMA receipt

Please provide copy of the invoice indicating which items are being returned

Please indicate the reason(s) for return

Please note that shipping fee will not be credited for return items.

 

  • The postmark date for the return should not exceed a week from the date the RMA, (return authorization number) , was issued, otherwise the return shall be considered late, and the authorization will be voided.
  • Returns made without obtaining a RMA number will not be accepted.
  • Return Label/Call Tags are not provided.

 

*To download RMA request form please CLICK HERE.


Order Cancellation

You may cancel your order as long as your order is still in process. Once your order has been shipped, orders cannot be canceled. Refunds will only be given as STORE CREDIT.  Please allow up to 5 business days to process the order cancellation.





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